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Terms & Conditions in East Kilbride — priced online
Tell us what you have got and send a photo or two. We price the job from that and come back with one fixed number. Nobody needs to visit your home.
- Gas SafeGas work by independent Gas Safe registered engineers
- 30+ yearsOver 30 years in the boiler industry
- CardsCards and secure bank transfer accepted
- 6000+ CustomersTrusted by 6000+ happy customers
- East KilbrideAcross East Kilbride and the surrounding Lanarkshire areas
- 5 Star ServiceWe guarantee 5 star service from start to finish
Contract terms for boiler installation, repair and servicing with The East Kilbride Boiler Company.
The customer (you) | The Company (us) | Gas engineer (your nominated self-employed gas safe registered engineer)
CUSTOMER RESPONSIBILITIES
- It is the customer’s responsibility to have their products serviced on an annual basis to maintain their manufacturer’s warranty.
- The customer warrants they are the owner of the property in which the items are to be delivered/installed.
- Any additional work required and agreed to must be detailed in writing and signed by both the customer and their nominated gas engineer.
- It is the customer’s responsibility to register their products warranty directly with the product manufacturer. We recommend you do this ASAP as most manufacturers give around 30 days in which to do so from the date their products were installed.
- If still under warranty and your product develops a fault it is the customer’s responsibility to contact the product manufacturers directly and arrange for them to inspect and rectify any faults found with their products.
- It is the customer’s responsibility to inform the gas engineers of any knowledge you may have regarding dangerous materials such as asbestos. Planning and building warrants are the sole responsibility of the customer.
- The customer may buy the products from the company and arrange their own installation. In which case the gas engineer’s installation fee shall be deducted from the overall price.
PAYMENT
- The products must be paid for in full prior to delivery. Accepted payment methods are electronic bank transfer or credit/debit card.
- The customer is responsible for paying the gas engineers their fee directly upon completion of works agreed.
- All payments are non-refundable if cancelled within 24 working hours of delivery / installation.
GAS ENGINEERS
- The gas engineers are self-employed 3rd parties. They are fully qualified Gas Safe registered engineers with their own insurance policies.
- The gas engineers are solely responsible for their workmanship for a period of 12 months after the date of installation. Any complaints relating to their workmanship must be made directly to them.
- They will only guarantee the part of the system they installed. Any other parts of your system they never installed they cannot take responsibility for, neither can the company.
LIABILITY
- The company/gas engineers shall not be liable for any existing damage or defaults such as plasterwork, brickwork, rendering, painting, decoration, woodwork, finishing, fittings or furniture.
- The company/gas engineers shall not be bound to carry out or reinstate any decoration works inside or outside.
- If the gas engineers are lifting any floor coverings to gain access for installation they cannot guarantee relaying of the existing appearance or fit.
- The company will not be responsible for any alternative issues that may arise due to the installation of your new products such as electrical, plumbing or roofing.
DISPOSAL
We do NOT dispose of old boilers/water tanks or boxes/rubbish. This is at the self-employed gas engineer’s discretion.
WARRANTY
FREE 10 Year Warranty on Navien boilers sold only.
CONSENT & COMMENCEMENT
The customer hereby gives their consent that the company/gas engineers may commence organising the installation of your new products in this agreement as soon as the customer’s emailed acceptance is received.
STATUTORY RIGHTS
These terms and conditions of sale do not affect the customer’s statutory rights under the Consumer Rights Act 2015.
6000+ happy East Kilbride customers
What East Kilbride customers say
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Our old boiler packed in on the Sunday. I sent photos through the form that night and had a fixed price back before lunch on the Monday. New one installed on the Thursday. Never needed anybody in the house just to get a price, which suited me fine with the wee ones about.
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Back boiler out, combi in, and we got the airing cupboard back. They told me up front what the flue would need and the price never moved from the quote. Tidy job and they took all the old stuff away.
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Annual service, in and out in under an hour, and I got the paperwork emailed the same afternoon for the warranty. Straightforward and no trying to sell me anything I did not need.
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No hot water on a Friday night. Diagnosed it as the diverter valve, had the part on the van, sorted the next morning. Charged exactly what the online quote said.
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First proper heating system in a house we had just taken back to brick. They planned the pipe runs round the new kitchen and explained every bit of it. Two full days and it was done properly.
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Got three prices. This was not the cheapest but it was the only one that was clear about what was included, and it was the only one that did not need somebody sitting in my living room first. Boiler installed, system flushed, filter on.
Where we work
Covering the whole of East Kilbride
G74 — Calderwood, The Murray, St Leonards, East Mains, West Mains, Stewartfield, the Village, College Milton and Nerston.
G75 — Westwood, Greenhills, Whitehills, Hairmyres, Lindsayfield, Mossneuk, Newlandsmuir and Jackton.
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About sixty seconds, no obligation, and no pushy follow up. Cards and secure bank transfer accepted, and over 30 years in the boiler industry behind every quote.